Customer is king. A well-known principle, this is more current than ever – especially in the vehicle parts trade. However, carsharing has rendered it virtually impossible to predict who the actual customers will be in the future with any precision. Are they private customers or carsharing companies with their entire fleets? That aside, the demands of customers have already risen. An ERP solution for the automotive industry is a valuable tool in meeting these demands.

Many customers rely on their cars for driving to work, taking children to daycare, or the weekly shop. Car breakdowns pose a serious problem for many, so delivering spare parts to the repair shop when they’re needed plays a crucial role in customer satisfaction. Meeting the increased demand on speedy auto repairs is hardly possible for either repair shops or their automotive parts suppliers without an efficient IT system. ERP solutions specialized for the automotive industry ensure swift and reliable order processing. Integrating a transport logistics solution into an ERP system helps speed up delivery without errors even further with efficient route planning.

However, speed and flawlessness are only part of the story in customer satisfaction – an ideal service offering extends to providing customers with as much freedom of choice as possible. This is simplified by an ERP system specially designed to meet the needs of the IAM. It enables optimized assortment control and stock planning as well as serial storage. In addition, a parallel assortment can be realized. This significantly increases freedom of choice, thus increasing customer satisfaction and ensuring repeat business.

Fleet customers increasingly requiring consultation

Fleet customers come with a whole new set of demands. They need not only spare parts, but also extensive assistance. Investing in customer loyalty and assistance in the sales process are just some of the challenges facing the IAM business today. An ERP solution geared towards the automotive industry supports the vehicle parts trade in meeting these increased demands.